I have a problem with an order

What if I forgot an item for an order?
 If it was an...Online Store order Please contact your customer to find out if he would like to receive the missing item or he would prefer a refund. Co...
I gave the order to the wrong delivery courier. What can I do?
Online Store Orders and Uber Eats orders delivered by Kitch.  Please get in touch with the support team (not the courier) to follow up.  Bolt, Glovo, ...
How to report to Kitch a safety incident?
Online Store Orders and Uber Eats orders delivered by Kitch Please contact Kitch support team. The contact details of the Kitch support team should not b...
The delivery person is delayed or unavailable
 Online Store Orders and Uber Eats orders delivered by Kitch.  If a courier is delayed or if there's no courier assigned to the order, please contact ...
What it the customer complains that they have received the wrong order or a damaged order?
Online Store Orders and Uber Eats orders delivered by Kitch Please contact the Kitch support team. The contact details of the Kitch support team should n...
Why can't I see my courier/order on the map?
Hide and seek isn't always fun. We know that.  Please get in touch with the Kitch support team so that we can track the courier and update you with...
How can my customers track their Uber Eats courier?
For orders placed through the Uber Eats app, it's possible for your customers to track their courier by accessing this link: https://store.eatkitch.com...
What if an order was not delivered?
If you receive an indication from your customer that their order has not been delivered, Kitch can cover the costs of re-preparing the same order – which av...