Tech Issues

Recover or reset your username
You don't have anything to worry about. Let's recover it. 1. Check if you have added the correct email. The e-mail was given to you when the ...
App isn’t playing sound for new orders or the sound is too low
To check if your device has the correct notification settings turned on, there is a number of steps you can do to fix this situation. The following instruc...
What if I forget my password?
Oh, it seems you are good to keep secrets. Even to yourself :) 1. If it is a @eatkich email account, please reach out to the support team. 2. If it ...
Kitch connect app (tablet)/ Kitch printer app appears in blank
Before reaching out to the support team, please help us troubleshooting a couple of things. Are you connected to your WIFI and have a good signal? Was th...
I've stopped receiving orders on the tablet (Kitch connect app)
Please contact the Kitch support team so that we can check the integrations with the channels Make sure you are online in the apps that are integrated wi...
An item is not appearing on the invoice
When creating a new item, a POS ID number will automatically be created to identify this item on your POS system. If an item is not appearing on the inv...
Can I access Connect on a computer and display it in a bigger screen?
Yes! You can if you have a PC. You just need to install Connect as an app. Follow this link for instructions.