Cancelations & Reimbursements

Cancel Online Store Orders
Before starting the process, we advise you to ensure that your customer knows the order will be cancelled. You can do it through the Kitch Connect APP o...
Cancel an order from Glovo
An accepted order needs to be cancelled by the app. It does not notify Kitch APP (your tablet). So you will need to call the corresponded support numbers.
Refund an Order
FROM THE ONLINE STORE Please contact the Kitch support team so that we can proceed with the refund: Keep in mind that refunds are not automatic. The suppo...
Do we get paid for canceled or unfulfilled orders?
Online Store Orders The decision to proceed with the refund is entirely up to the restaurant. Refunds are not automatic. The support team will only do a ...
How can I cancel the service with Kitch?
Please contact your account manager. If not possible, please reach out to our support team so that we can re-direct your request internally.