Hide and seek isn't always fun. We know that. 

Please get in touch with the Kitch support team so that we can track the courier and update you with a timeframe.

Some of the most common problems related to this topic: 

  • The courier's location might be stuck - GPS needs always to be available when using the app.
  • Glovo orders delivered by Kitch couriers - Orders will be delivered from our fleet, so the order's location is not available in the app.