Hide and seek isn't always fun. We know that. 


Please get in touch with the Kitch support team so that we can track the courier and update you with a timeframe.


Some of the most common problems related to this topic: 

  • The courier's location might be stuck - GPS needs always to be available when using the app.
  • Uber Eats orders delivered by Kitch couriers - Orders will be delivered from our fleet, so the order's location is not available in the app.


Also, note that customers can follow the couriers by inserting the order details on the following link: kitch.pt/procurar.