If it was an...Online Store order

  • Please contact your customer to find out if he would like to receive the missing item or he would prefer a refund.
  • Contact the support team. We will send a new courier to collect the item, or, proceed with a refund.


UberEats orders delivered by Kitch

  • Please contact your customer to find out if he would like to receive the missing item, or would prefer a refund.
  • Then contact the support team so that we can send a new courier to collect the item.
  • If the customer would prefer to receive a refund for that item, this must be requested at UberEats.


UberEats orders delivered by UberEats

  • Kitch does not receive the customer details from these orders, so this request must be done with UberEats support team.
  • On the UberEats app your customer can request a refund of the order, but with your customer details we can send a courier to deliver the missing item.


Bolt, Glovo, JustEat, Deliveroo orders

  • Kitch does not receive the customer details from these orders, so this request must be done with the apps support teams.