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BEFORE JOINING KITCH

What is Kitch? 1
  • What is Kitch & Why you’ll need it.
How to use Kitch 3
  • Intro to Online Store
  • How does Kitch Delivery works?
  • Kitch Delivery: Cash Orders
About working with Kitch 5
  • How does our pricing work?
  • Which partners do we integrate with?
  • I have more than one location. Can I work with Kitch?
  • Can I work with Kitch if I have an exclusivity contract with another delivery app?
  • What kinds of businesses can use Kitch?
How do I join Kitch? 4
  • Request a demo to our sales team
  • Register your restaurant
  • Documents I need to start
  • How long will take to start?

SETTING UP YOUR ACCOUNT

Set up your Digital Restaurant on Kitch Dashboard 6
  • Log in on Kitch Connect App
  • Getting your devices ready
  • Connect with your Delivery apps
  • Setting up your delivery terms
  • Create your independent store
  • How can I update the schedule?
Customise your website 2
  • How can I define my meal's preparation time?
  • How can I add my own domain to the store?

INTEGRATIONS

Deliverect 0
POS 0

START SELLING

Manage your menu 8
  • How to create an item?
  • Edit your menu
  • Duplicate an item, category, or modifier group
  • Add a modifier group to multiple items at once
  • Change the price of a menu item
  • Set a product as unavailable
  • How to create a combo?
  • Adjust the price of an order
Promote your restaurant 5
  • How can I create promotions?
  • I'm having issues with a promotion I created
  • Create an e-mail campaign for your clients
  • Create an Instagram Shop
  • Tips to boost your restaurant sales
Monitor your performance and business metrics 0

CONTACTS (KITCH AND OTHER APPS)

Support Contacts 2
  • Kitch Support team contacts
  • Contact GLOVO support team

I HAVE A PROBLEM WITH AN ORDER

I have a problem with an order 7
  • What if I forgot an item of an order?
  • I gave the order to the wrong delivery courier. What can I do?
  • How to report to Kitch a safety incident?
  • The delivery person is delayed or unavailable
  • What it the customer complains that they have received the wrong order or a damaged order?
  • Why can't I see my courier/order on the map?
  • What if an order was not delivered?

CANCELATIONS & REIMBURSEMENTS

Cancelations & Reimbursements 5
  • Cancel Online Store Orders
  • Cancel an order from Glovo
  • Refund an Order
  • Do we get paid for canceled or unfulfilled orders?
  • How can I cancel the service with Kitch?

TECH ISSUES

Tech Issues 7
  • Recover or reset your username
  • App isn’t playing sound for new orders or the sound is too low
  • What if I forget my password?
  • Kitch connect app (tablet)/ Kitch printer app appears in blank
  • I've stopped receiving orders on the tablet (Kitch connect app)
  • An item is not appearing on the invoice
  • Can I access Connect on a computer and display it in a bigger screen?

PRINTERS & SUMNI

Printers and Sumni 6
  • How to install a printer?
  • The printer does not work
  • Sumni device is printing with white lines
  • How to increase the Sumni speaker volume?
  • Sumni has no memory left
  • How to factory reset my Sumni (printer)

PAYMENTS & INVOICING

Payments and Invoicing 3
  • View and download invoices
  • View and download periodic pay statements
  • Billing and Payment Method

INTERNAL KNOWLEDGE BASE

LIVEOPS 0

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  • Become a partner
  • Careers

Products

  • Management
  • Store
  • Pricing

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