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BEFORE JOINING KITCH
What is Kitch?
1
What is Kitch & Why you’ll need it.
How to use Kitch
3
Intro to Online Store
How does Kitch Delivery works?
Kitch Delivery: Cash Orders
About working with Kitch
5
How does our pricing work?
Which partners do we integrate with?
I have more than one location. Can I work with Kitch?
Can I work with Kitch if I have an exclusivity contract with another delivery app?
What kinds of businesses can use Kitch?
How do I join Kitch?
4
Request a demo to our sales team
Register your restaurant
Documents I need to start
How long will take to start?
SETTING UP YOUR ACCOUNT
Set up your Digital Restaurant on Kitch Dashboard
6
Log in on Kitch Connect App
Getting your devices ready
Connect with your Delivery apps
Setting up your delivery terms
Create your independent store
How can I update the schedule?
Customise your website
2
How can I define my meal's preparation time?
How can I add my own domain to the store?
INTEGRATIONS
Deliverect
0
POS
0
START SELLING
Manage your menu
8
How to create an item?
Edit your menu
Duplicate an item, category, or modifier group
Add a modifier group to multiple items at once
Change the price of a menu item
Set a product as unavailable
How to create a combo?
Adjust the price of an order
Promote your restaurant
5
How can I create promotions?
I'm having issues with a promotion I created
Create an e-mail campaign for your clients
Create an Instagram Shop
Tips to boost your restaurant sales
Monitor your performance and business metrics
0
CONTACTS (KITCH AND OTHER APPS)
Support Contacts
2
Kitch Support team contacts
Contact GLOVO support team
I HAVE A PROBLEM WITH AN ORDER
I have a problem with an order
7
What if I forgot an item of an order?
I gave the order to the wrong delivery courier. What can I do?
How to report to Kitch a safety incident?
The delivery person is delayed or unavailable
What it the customer complains that they have received the wrong order or a damaged order?
Why can't I see my courier/order on the map?
What if an order was not delivered?
CANCELATIONS & REIMBURSEMENTS
Cancelations & Reimbursements
5
Cancel Online Store Orders
Cancel an order from Glovo
Refund an Order
Do we get paid for canceled or unfulfilled orders?
How can I cancel the service with Kitch?
TECH ISSUES
Tech Issues
7
Recover or reset your username
App isn’t playing sound for new orders or the sound is too low
What if I forget my password?
Kitch connect app (tablet)/ Kitch printer app appears in blank
I've stopped receiving orders on the tablet (Kitch connect app)
An item is not appearing on the invoice
Can I access Connect on a computer and display it in a bigger screen?
PRINTERS & SUMNI
Printers and Sumni
6
How to install a printer?
The printer does not work
Sumni device is printing with white lines
How to increase the Sumni speaker volume?
Sumni has no memory left
How to factory reset my Sumni (printer)
PAYMENTS & INVOICING
Payments and Invoicing
3
View and download invoices
View and download periodic pay statements
Billing and Payment Method
INTERNAL KNOWLEDGE BASE
LIVEOPS
0
